Introduction
We’re not just a platform—we’re your SEO partner. In this video, learn how our support works and how our Link Guarantee protects your investment. If a paid backlink goes down, we step in to make it right. That’s why 3way.Social is the safest way to scale backlinks in 2025.
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Transcript
Hi and welcome to the final video in this series of onboarding videos. In this video, we're going to cover exactly of how we support you in your link building endeavors. Now, there are two ways. When I say support, there are two ways that we support you. The first is through our guarantees of permanence. Every link that you get through the platform, we check on a consistent basis, monitor it to make sure that link is still live. Whether it's a link insertion or whether it's a guest post, we're going to be checking those on the regular. If for whatever reason that link disappears, we'll be straight on to the domain provider to make sure that link is resurrected. If for whatever reason we're unable to resurrect that link, your credits will be automatically credited back to your account. So, at no point will you be out of pocket. You'll always be getting exactly what you've paid for with the platform. and that's really important to us. We want you to feel safe in your link building endeavors with our platform. Secondly, if you have any questions at all or unsure about anything the platform, we're here to help you and we provide support in many levels. The first place to notice when looking for support is in the bottom right hand side corner of any screen you're on in the platform. And you'll see this little smiley face. When you open that, you're going to see a couple of different options. The first of those is to start a conversation. When you start a conversation, by default, it will start with Aura. Aura is our AI that is trained and an expert in everything that is three-way social. Aura has looked at every video and every help guide that we've produced and understands every every aspect of the platform. So any question you have, there's a good chance that Aura is going to be able to answer that for you. However, if for whatever reason or is not able to answer that or you would just prefer to speak to a human, then you can go straight ahead and ask Aura to speak to a human and escalate that to one of our human support team who will be more than happy to provide you with the right answer. Of course, our human support team do require sleep occasionally unlike Aura. So if we're not available, we'll make sure that the next time we are available, we'll be there ready to answer it for you. So Aura is going to give you the quickest response for sure. Um but if for whatever reason you need a human, then we'll be here in the next time that we're available. In addition to using Aura to ask for support, you can also search out your own answers. Our help center here is searchable within the platform. So, for example, if I wanted to find out about credits, I could search in there and find lots of help articles which include visual images, screenshots, and videos to guide you through. So, if you prefer to answer your own questions, then you can certainly do that in the help center. Finally, within within the help chat here, if you prefer to talk to a human more of a kind of face to face, you can book a meeting here and we can go through whatever it is that you require directly um by booking a Zoom call and we have availability Monday to Friday during our normal working hours. We're UK based, so bear that in mind. In addition to using our support chat option here within any specific deal, you can also trigger a specific chat. For example, let me jump over to my deals campaign here. And you can see a little question mark right next to any of the particular deals that we're interested in. If I click the question mark here, that's going to open the chat up again, but specifically the deal number for that deal that we've selected it from. And that helps give our support team the context of the the deal that we're talking about to understand the specifics of the context of the question. In addition to asking us for support, your questions might be better directed to the person you're doing a link deal with. In that case, again, within the deals tab, you'll notice against each deal that you're presently doing, we've got the option of a chat here. Now this chat is not with us but with the person you're doing the deal with and you can see the various states of chat. So for example when the chat open chat button is gray you can see that no chat has taken place yet. So this will be the first chance for you to send a message to them. If it's orange like we see this one here that shows that there has been a chat already in in play and you are the person that initiated the last chat. Whereas if it's green like this one here with a little red dot against it, that means that there's something a chat coming for you from the other user and you've not seen that yet. In addition to these chat here and the individual color indicators that we saw there, you can also see in the top right hand side the little bell icon and that also indicates that you have outstanding chats and chat notifications to view. In this case, you can see I've got one new chat. So talk to us or talk to the other domain owner. Whichever way is going to fix your deal. We're all here to help. I hope that's been useful. Of course, we're here to help. So any questions, please don't hesitate to contact us and we'll be here and happy to give you assistance, whatever that may be. Until that time, I wish you all the best and look forward to hearing about your SEO success. Take care. Bye.